WhatsApp any time
Emergency call-outs, day or night
Burst pipe, bad leak or no heating? Call Ross any time. Smell gas or a carbon monoxide alarm? That's 0800 111 999, not Ross.
Boiler not working? Get help with a boiler fault
Included
What you get.
- WhatsApp any time, 7 days
- Burst pipes and major leaks
- No heating or hot water
- Common parts on the van
- Call-out quoted before Ross sets off
Four situations
Which number to call.
- Smell of gas, or a suspected gas escape: leave the house and call the National Gas Emergency Service on 0800 111 999
- Carbon monoxide alarm, or someone feels unwell: leave the house and call 0800 111 999; if anyone is seriously unwell, 999
- Fire, sparking or immediate danger: call 999 and don't touch the equipment
- Urgent boiler, heating or water fault: call Ross on 07879 388645. Water coming through? Turn off the stopcock if you can reach it safely and keep clear of wet electrics
Leave the house and call the National Gas Emergency Service on 0800 111 999. Ross is not the number for a gas emergency.
How it works
Three steps.
- 01
Call Ross
Say what's happening and where you are. Message Ross on WhatsApp at any hour. Calls are answered during the day; at night he takes genuine emergencies, at an out-of-hours rate confirmed before he sets off.
- 02
Price first
The call-out is quoted before Ross sets off.
- 03
Made safe, assessed and repaired where possible
If a part or follow-on work is needed, Ross explains the next step and the price.
Is there a call-out fee?
Yes. A call-out fee applies, and Ross confirms it before he sets off. Outside Ross's 10-mile radius of Cumbernauld, a travel charge may apply, confirmed before he sets off.